“I’ve known Emma for 10 years, having first met her when we were studying together at the Australian Graduate School of Management. Emma has an inquiring mind—a razor-sharp intellect—and she gets business strategy as well as anyone I’ve worked with during my 18-year career at management level in financial services. I’ve regularly sought Emma’s advice and guidance on the full range of management and leadership challenges. More recently, I was thrilled to be able to secure her services to facilitate a critical design conversation capturing perspectives from five different organisations. Emma’s latest book promises to be an insightful guide for anyone looking to make a positive impact for their organisation.”